Warranty & after-sales
Official brand warranty
Every product we sell is genuine and carries the manufacturer's official warranty (Dawlance, Haier, Samsung and others). The warranty length and what it covers are set by the brand and shown on each product page where known, and on the warranty card that comes with the product.
At delivery
- Please check the product and its packaging in front of our delivery team.
- Keep the warranty card and your order number (for example DE-100123).
If something goes wrong
Contact us with your order number — we'll help you register the complaint with the brand's service centre and follow it up. Repairs under warranty are carried out by the brand's authorised service.